Orders are processed within 1–3 business days. You'll receive a confirmation email when your order is placed and a tracking link once it ships. Orders placed on weekends or holidays are processed the next business day.
We ship across the United States via tracked carriers. Estimated delivery is typically 3–7 business days after dispatch, depending on your location. Delivery estimates are not guaranteed and may be affected by the carrier or factors outside our control.
Shipping is calculated at checkout based on your order and destination. Any promotions affecting shipping will be shown at checkout.
If international shipping is available at checkout for your country, please note that any customs duties, taxes, or import fees are the responsibility of the recipient.
If your tracking hasn't updated or your order hasn't arrived within the estimated window, email us at hello@zoemain.fit and we'll help track it down.
We want you to keep your ZOEMAIN piece for years. If something isn't right, you may return eligible items within 30 days of delivery.
Items must be unworn, unwashed, and in original condition with any tags attached. For hygiene reasons, jewelry and final-sale items are not eligible for return unless they arrive damaged or faulty.
Email hello@zoemain.fit with your order number and the item you'd like to return, and we'll send you instructions.
Once we receive and inspect your return, we'll issue a refund to your original payment method through Stripe. Refunds typically appear within 5–10 business days, depending on your bank. Original shipping charges are non-refundable unless the item was faulty or incorrect.
Need a different size? Start a return for the original item and place a new order, or email us and we'll help arrange an exchange while stock lasts.
If you receive an item that is damaged, defective, or not what you ordered, contact us within 7 days of delivery and we'll make it right at no cost to you.
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